Delivery & returns.

Clear information before checkout.

Delivery availability, methods and costs depend on the destination, parcel size and the products in the order. The available options are shown at checkout before payment.

Delivery options

Enter the delivery address during checkout to see the services available for your destination. Availability may vary by country, address, product size and parcel weight.

Order timing

Estimated preparation and transit information is provided where available. Delivery estimates are not guaranteed arrival dates and may vary during busy periods or because of carrier delays.

Returns

Return eligibility depends on the product, its condition and the destination. Before sending an item back, use the contact form with your order reference so the applicable instructions and any relevant costs can be confirmed.

Incorrect or damaged items

If an order arrives incorrect or damaged, contact us with the order reference, a description of the issue and clear photographs of the parcel and product where useful. Keep the packaging until the request has been reviewed.